Disclaimer & Return Policy

Products:

All products sold on this website are owned, stocked and delivered by ITCF, local Toronto food distributor, licensed to sell frozen meat and fish products. Our online shop www.redcaviar.ca is acting as a point of sale only, we do not own or stock meat or fish products or receiving actual payments for sold products.

In case some product you have purchased on www.redcaviar.ca was not satisfying for your consideration, you suspect it was not properly delivered, damaged or not fresh, all claims should be addressed to itfc_dv@hotmail.com

Orders & Payments:

Due to a few fraud attempts, starting Jan 1, 2019 for all orders of $400 and up we will have 3 business days delays, to fully obtain & clear online payments

Delivery & pickup:

Times of delivery could range from 48 hours (local GTA delivery) to one business week in case Fedex shipping method across Canada

Self-pickup is currently offered in Thornhill, Dufferin & Langstaff intersection. If you chose self-pickup option, please pre-schedule by email orders@redcaviar.ca or by phone 647-993-0383

Returns:

We will accept returns and provide refunds within one week after purchasing our products. The product has to be brought in its original manufacturer package, contain at list 85% of its original weight.